This week, thousands of industry leaders gathered at Epic’s headquarters in Verona, Wisconsin, to explore the company’s latest products and updates.
This week, thousands of industry leaders gathered at Epic’s headquarters in Verona, Wisconsin, to explore the company’s latest products and updates. A key focus of the event was the integration of AI into Epic’s offerings, such as MyChart, an app that allows patients to access their medical records, and Cosmos, a deidentified patient dataset used by clinicians for research.
Epic CEO Judy Faulkner, known for her unique and playful presentations, addressed the audience during the event, emphasizing the role of AI in the company’s future. Faulkner revealed that many of these AI tools are still in development, but some are expected to be available by the end of this year.
For example, Epic’s generative AI will soon help doctors simplify complex medical instructions into plain language that patients can easily understand. Additionally, AI will assist doctors in automating tasks such as drafting insurance denial appeal letters and managing prior authorization requirements.
By the end of 2025, Epic aims to enhance its generative AI capabilities further. These improvements include helping doctors respond to patient messages by pulling in relevant medical results, medications, and other pertinent details through the MyChart app. AI-driven features, like calculating wound measurements from images, are also expected to be introduced next year.
Epic also announced a new staff scheduling application for physicians and nurses called “Teamwork,” and Faulkner hinted at potential changes in the way insurance claims are processed. The company is exploring the possibility of facilitating claims submissions directly through its software, which could eliminate the need for intermediaries like clearinghouses.
During the event’s conclusion, Seth Hain, Epic’s senior vice president of research and development, showcased a forward-looking demo that highlighted where the company envisions its technology heading. In the demonstration, Hain interacted with an AI agent through the MyChart app to monitor his recovery after a hypothetical wrist surgery. The AI agent provided real-time feedback on his progress, using data from similar patients in Epic’s Cosmos database.
While the demo displayed impressive capabilities, Hain acknowledged that these innovations are in their infancy and may take years to be widely adopted in the medical community. However, he expressed confidence in the potential of these AI-driven tools to transform healthcare in the future.
Sara Montes de Oca is the Editor in Chief of TechEchelon. Previously a correspondent and producer in Washington, D.C., covering business, finance, and politics.
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